Refund Policy

1. Overview

This Refund Policy applies to all paid subscription plans purchased on MapWap. We want you to be satisfied with our service.

2. Subscription Cancellation

• You may cancel your subscription at any time from your account settings
• Upon cancellation, you will retain access to paid features until the end of your current billing period
• After the billing period ends, your account will revert to the free plan
• Cancellation does not automatically trigger a refund for the current billing period

3. Refund Eligibility

3.1 Full Refund (Within 7 Days)

You are eligible for a full refund if:

• You request a refund within 7 days of your initial purchase or renewal
• You have not excessively used the paid features during this period

3.2 Partial Refund (8-30 Days)

A pro-rated refund may be considered if:

• You request a refund between 8 and 30 days of purchase
• There is a legitimate reason (service issues, billing errors)

3.3 No Refund

Refunds are not available for:

• Requests made more than 30 days after purchase
• Accounts terminated for violation of Terms of Service
• Partial months of service already consumed
• Dissatisfaction with AI-generated content quality (as AI outputs vary by nature)

4. How to Request a Refund

To request a refund:

1. Email us at admin@glead.com with subject line "Refund Request"
2. Include your registered email address and reason for the refund
3. We will review your request within 3 business days

5. Refund Processing

• Approved refunds are processed through the original payment method (Razorpay)
• Refunds typically appear in your account within 5-10 business days
• Processing time may vary depending on your bank or payment provider

6. Exceptions

In case of service outage or technical issues lasting more than 48 consecutive hours, we may offer service credits or extended subscription periods regardless of the above timelines.

7. Contact

For refund inquiries, contact us at: admin@glead.com